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Exchange & Return
At adidas, we create products that help you perform better, play better and feel better. Whether you’re using our shoes on the street or the court, or in the studio or on the field, we want you to be satisfied with your purchase.
Please check it as soon as possible after receipt and please open the products in a gentle way. If, for any reason, you are not completely happy with your purchase then we will gladly exchange or return it subject to this returns policy. If you are not completely satisfied with your inikisport.us purchase, for any reason, we will offer you a full refund within 30 days of purchase.
How to return an item in the US
1. Fill in the returns form and print a freepost label.
2. Package your return securely. Include as much original packaging as possible.
3. Take it to the post office and ask for a certificate of posting.
4. Your return will be processed and a replacement or a refund will be issued.
You may return your new and unused inikisport.us purchase at an adidas retail store within 30 days of purchase. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price.
You may inspect and try on goods in a way that would be possible in a store. It is ok to try shoes on for size.
If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by submitting a return request in the completed orders section of your account on this website or by email or by telephone.
Products cannot be returned once worn.
We request that items are returned along with their original manufacturer's packaging so that future customers can receive the item as the manufacturer intended.
Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.
At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item.
Right to Cancel
You have a statutory right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Right to Cancel page for full details.
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.